Follow Up

𝒞ℴ𝓃ℊ𝓇𝒶𝓉𝓊𝓁𝒶𝓉𝒾ℴ𝓃𝓈, you have a new customer!! Now what?! 😱❤️ Let’s talk 𝗡𝗘𝗪 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 𝗦𝗬𝗦𝗧𝗘𝗠!! 

Here is your 𝗡𝗘𝗪 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 𝗦𝗬𝗦𝗧𝗘𝗠. If you do not have a system for following up with customers, here is mine that I have used for YEARS!!! In time you may find ways to adjust it that works best for you-whatever you choose- make sure it is CONSISTENT, so that you know exactly what to do with each customer, don’t feel like you are forgetting about your customers, not making them feel valued, or are not helping them with their products. 

My follow up system follows the rule of “anytime I message them, they are immediately written down in my calendar for the next follow up”. This rule makes sure you never forget to message any of your customers!! 👏🏼👏🏼 

𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 1️⃣: As soon as a new customer orders you want to do 4 things. 

**Thank them for their order 

**Send them info on how to use their products 

**Make sure they are in The TS Result Group

**Add them to your Follow up Calendar for 7-10 Days Out. 

𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 2️⃣: The goal with this reachout is to make sure they got their products and know how to use them. It’s also a great time for any troubleshooting if needed. 

**You will find that many people will message you when they get their products in, but if they don’t you want to make sure that YOU reach out to them, which is why you want to do this follow up! 

**Add them to your Follow Up Calendar for 2 weeks out. 

𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 3️⃣: The goal with this follow up is to make sure they are using their products consistently, see if they have questions, and remind them about ordering so they do not run out. 

**This follow up happens around 3 weeks after they initially ordered. By this point they should be consistently using their products. If they’re not, help them troubleshoot, share recipes, etc 

**Make sure they know about the PC perks! 

**Add them to your calendar for a monthly recurring Follow Up.  

𝗙𝗢𝗟𝗟𝗢𝗪 𝗨𝗣 4️⃣:  The goal with this follow up is to make sure your customers know you appreciate them, you’re there to help, and to offer value. You will want to do this monthly! 

**Keep your customers on a monthly follow up schedule so that you are staying in contact, offering value, sharing about other products, thanking them for their order, and helping your customers on their health or beauty  journey. 

**You will find that you are also in contact other times about sales, specials, new product drops, etc so you will have some additional follow ups as well. 

**A monthly recurring follow up means you are being intentional about your follow ups and no one is falling through the cracks!!

PRO TIP: Anytime, I message a customer, I write their name down in my calendar again. This way they are ALWAYS on my calendar. 

PRO TIP: Utilize The TS Results group for help, ideas, recipes, resources, etc for your customers. Example: if someone needs ideas for ways to drink their protein shake, tag them in posts in The TS Results group, screenshot things for them, etc! Work smarter, not harder! 😁

𝗖𝗔𝗟𝗘𝗡𝗗𝗔𝗥 𝗦𝗬𝗦𝗧𝗘𝗠:

I like to use my iPhone calendar, I created one just for customer follow ups